To do it open the "Services" overview of Windows by typing "services.msc" in a "Run" prompt, then locate the service called "G DATA ManagementServer" and restart it via a right-click. If a database corruption issues is suspected, it is advised to restart the ManagementServer service, as this will trigger a maintenance check which can repair many database issues. This tool will show basic issues such as the SQL server being unreachable. You can do this via the tool .exe located in the installation folder of the server (by default: C:\Program Files (x86)\G Data\G DATA AntiVirus ManagementServer). In case of issues with the ManagementServer it is always worth first checing if the SQL server where the database is hosted is reachable and properly configured. The setup logs for both the client and the server are located in the following folder:Ĭompress the whole "Logs" folder and send a copy to us. If a reinstallation didn't help, the setup logs will give us a better idea of the issue.
#G DATA ANTIVIRUS NOT WORKING SOFTWARE#
In case of installation issues with either the server or client component of G DATA it is always worth first trying a proper reinstallation of the software with our removal tool AVCleaner.Ĭlick here for the different reinstallation procedures
#G DATA ANTIVIRUS NOT WORKING PC#
They need to be taken on the pc which presents the issue (client or server).Ĭlick here for the procedure to collect the MSInfo and Event Logs B. They are always useful to get a better understanding of the issue. The MSInfo and Event Logs contain technical information about the configuration of the pc and possible system errors. If you are unsure which log to take contact our technical support.īelow is a list of common logs and when they are needed: A. Now you can supplement the above information with the relevant logs depending on the component causing the issue. To find this out you can selectively disable the components and try to reproduce the issue until the problematic component is found. Which G DATA component is responsible for the issue. When you encounter a technical issue with a component of the G DATA Business software before any log is taken check that the issue isn't be caused by external factors: Is network connectivity working on the PC? Are other software working properly? Is there enough resources (disk space, memory, etc.)? Are all important Windows updates installed? etc.ģ.
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